About Us
Provider Service Representative

We are a rapidly growing health plan benefits administrator and looking to hiring Provider Service Representatives to (1) Provide telephone support inquiries along with other needed tasks; (2) Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and (3) maintain a high level of provider satisfaction. The PSR coordinates the handling of difficult and/or unusual situations with the appropriate claims analyst. The Provider Service Representative requires high level of professionalism and ability to problem-solve and remain pro-active when dealing with providers and claim issues. Provider Service Representatives must interact on a daily basis with the Claims Department.

The successful candidate must have strong customer service skills when working with external or internal customers and must be able and willing to work overtime as needed based on business or department needs.  This position has the ability to work in the office or work as a hybrid:  working 2-3 days in the office and 2-3 days working from a home office that meets specific work environment requirements.

Candidates:

  • Must be able to work independently, accurately, and with extreme attention to detail.
  • Must have above average attendance record.
  • Self-motivated and able to effectively contribute.
  • Demonstrates strong verbal and written communication skills.
  • Demonstrates strong problem-solving and critical thinking skills.
  • Knowledgeable in ERISA and COB.
  • Medical Terminology/ICD, CPT, ADA Coding and HCPCS.
  • Working knowledge of insurance benefits, and the ability to accurately communicate information to the providers.
  • Excellent Mathematical Skills.

A high school diploma or GED required and a minimum of 2 or more years’ in a claim processing, customer service and/or Third Party Administration Insurance environment. The position offers an attractive salary, and an excellent benefit package, including a substantial employer matching contribution to our 401K.

 

You can apply online at www.asrhealthbenefits.com under CAREERS at the home page or send your resume with a cover letter to Provider Service Representative, Human Resources, ASR health benefits, 618 Kenmoor Avenue SE, Suite 200, Grand Rapids MI 49546 or fax to 616.464.4463. No agencies please. EOE